Terms of Service

1. The service

Puzzlenote is a self-serve tool that turns the facts you supply about one person into a personalized crossword and word-search PDF. You pick an occasion and paste 8–15 facts; we generate clues, fit the puzzles, render the PDF, and email it to you.

2. No warranty about the recipient

Puzzlenote does not guarantee that the recipient will enjoy the pack, solve it, or recognize the references. The output is based entirely on the facts you submit. We do not independently verify them and we do not insert facts you did not supply.

3. Your submissions

You represent that the facts you submit are about a person you know and that you have the right to use those facts in a printed gift artifact. Do not submit highly sensitive personal information, payment card numbers outside Stripe Checkout, or third-party confidential material you are not authorized to share.

4. Pricing, delivery, and refunds

The current listed price for one pack is $5 unless a different price is shown at checkout. Delivery normally occurs through the order page and a delivery email after payment clears, typically within a minute.

You may request a full refund within 7 days through the one-click refund button on the order page. Refund processing is automated through Stripe and typically appears on your statement within 5–10 business days. After the refund window closes, refunds are discretionary except where non-waivable law requires otherwise.

5. AI limitations

The service uses automated systems and third-party AI providers. Clues are generated from the facts you supply. Outputs can still be awkward or miss the mark. You should review the pack before giving it to the recipient.

6. Acceptable use

You may not use Puzzlenote to harass, dox, impersonate, or harm the person the pack is about. Do not submit facts you know to be false and intended to deceive the recipient. Do not use the service to violate the law.

7. License to output

Subject to these terms and payment of applicable fees, you may print, share, and gift the delivered pack for personal, non-commercial use. We retain all rights in the service itself, including the site, prompts, software, and operating methods.

8. Limitation of liability

To the fullest extent permitted by law, Puzzlenote is provided “as is” without warranties, and our total liability for any claim related to the service will not exceed the amount you paid for the specific order giving rise to the claim.

9. Contact

Questions about these terms can be sent to puzzlenote@forage.bot.