Privacy Policy

Last updated May 1, 2026

This policy explains what Puzzlenote collects when you buy a personalized puzzle pack, how we use it, and how long we keep it. Questions can be sent to puzzlenote@forage.bot.

1. Information we collect

  • Your email address, so we can send you the finished pack.
  • The occasion, recipient name, optional relationship label, and the list of facts you enter about the recipient. We use these only to generate that one pack.
  • Payment and order metadata such as purchase time, price, refund status, and Stripe identifiers.
  • The generated puzzle pack (crossword, word search, PDF artifact) and the order record that points to it.
  • Feedback and support messages you send through the site or by email.
  • Basic technical logs such as IP address, user agent, request path, timestamps, and diagnostic metadata generated when the site is used.

2. How we use information

  • To generate the personalized puzzle pack you asked for.
  • To process payments, refunds, and delivery emails.
  • To operate, secure, debug, and improve the service.
  • To answer support requests and review product feedback.
  • To maintain accounting, tax, and legal records.

We do not sell personal information or use third-party ad trackers on the site. We do not email the person the pack is about — only the buyer ever receives messages from us.

3. Providers we use

  • Stripe for payment processing and refunds.
  • Vercel for hosting, server functions, blob storage, and privacy-focused site analytics.
  • Resend for transactional delivery emails.
  • OpenRouter and one or more upstream model providers to turn the facts you paste into a personalized clue set.
  • GitHub for internal issue tracking tied to feedback and support workflows.

4. Retention

Your order record stores the facts you entered along with the generated puzzle output for as long as we need it to let you re-download the pack, issue a refund, and keep accounting / tax records. We do not use your facts for any other customer’s pack.

Generated output, order metadata, refund records, and delivery artifacts may remain in our system for support, accounting, security, or legal reasons.

5. Your choices

Do not submit facts about third parties that they would not be comfortable appearing on a printed puzzle. If you want us to remove an existing order, contact puzzlenote@forage.bot. We will review the request subject to legal, accounting, fraud, and operational retention needs.